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Face-to-face[ edit ] Face-to-face communication helps to establish a personal connection and will help to sell the product or service to the customer. Conflicts are also easily resolved this way, as verbal and nonverbal cues are observed and acted upon.
Communicating professionally is important as one is representing the company. Speaking clearly and asking questions to understand the needs and wants, let the recipient respond as one resolves the issue.
Decisions are made more confidently during a face-to-face interaction as the recipient asks questions to understand and move forward with their decision. Email[ edit ] When using email to communicate in the business world, it is important to be careful with the choice of words.
Miscommunication is frequent as the reader does not have access to the nonverbal cues that are available in face to face spoken communication, the pitch, tone, body language and facial expression. Before someone beginnings writing an email, they should make sure the email address one is using is appropriate and professional, as is the message one has business report writing types language.
They should smile and have a positive attitude as the recipient will be able to read the caller and that will affect how they react. When leaving a message, make sure one is clear and brief. One should state their name and who they are and the purpose for contacting them.
If replying to a voicemail, try to respond as soon as possible and take into consideration the time of day. Also be mindful of where one is and the noise level as well as the people one is around when trying to reach someone by phone.
The enticing message prepares the person to speak to the representative. It may be that the person is not interested based on what one had said in each voice message.
Always be polite and accept that one may have many more to call. If the individual is reached, one might ask if there might be someone better suited for the advertised program. If one is calling and leaving voice messages, include time of availability for callbacks.
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There is nothing worse than a callback coming to one when one is not available. Use the telephone as a great communication tool.
Listening[ edit ] When listening to another employee or customer it is important to be an active listener. Here are some obstacles that you might have to overcome: This method includes four steps in order to produce good listening skills and the ability to respond with an educated statement.
The four steps to this method are: Listen Think Speak Doing all of these things while showing good eye contact and body posture will assure the speaker that they are getting full attention from the listeners. Choice of means and mode of communication — Choosing the right means and mode of communication plays a vital role in the effectiveness of the message being communicated and such a choice depends on various factors such as: Organization size and policy — If the organization is small, probably more communication will be oral, than in larger organizations where it may be in writing.
Cost factor —The main point to be considered here would be to evaluate whether the cost involved in sending the message would be commensurate with the results expected.
Nature of message — Whether the message is confidential in nature, urgent or important etc. Distance involved — Whether the message to be sent is also another vital factor which could influence the choice of means and modes of communication.
Therefore we can see that the choice of a particular mode and means of communication will depend on a case to case basis and is influenced by various factors. Choosing communication media[ edit ] When choosing a media of communication, it is important to consider who are the respective audience and the objective of the message itself.
Rich media are more interactive than lean media and provide the opportunity for two-way communication: From Richer to Leaner  Face-to-face meeting.Porter Gale, author of Your Network is Your Net Worth, in a Forbes interview, revealed that much of her success can be attributed to relationships she made throughout the years.
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business and academic writing is important so you can understand the different writing methods. There are more types of academic writing than business writing and the main differences between the two relate to the style of the writing..
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